Shipping Information
At Fill Joy, we're proud to offer our customers FREE shipping on all orders!
We work hard to process and ship your order as quickly as possible. Please review the information below to learn more about our shipping process.
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your shipping address.
During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Estimated delivery time refers to the transit time after your order has been dispatched to the shipping carrier. Delivery times can vary depending on several factors, with your location being one of the most important.
Please see the estimated delivery time for your country below:
United States: 4-7 Business Days
Please note that during peak times and holidays, shipping carriers may experience delays in transit times or tracking updates that are outside of our control.
For international orders, unexpected customs delays may also occur. These delays could increase the overall delivery timeframe beyond the estimate shown above.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to make sure all shipping information is accurate and complete at checkout.
Incomplete or inaccurate shipping details may result in delayed processing or cancellation of your order.
If our system detects an issue with your shipping address, our customer support team may contact you by email within 3 business days of your order being placed to verify your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping information, please email us at hello@filljoy.shop within 24 hours of placing your order. We will do our best to accommodate any requested changes, but we cannot guarantee that changes can be made after this time.
Delayed Delivery
At Fill Joy, we understand that receiving your order in a timely manner is important to you. We strive to process and ship all orders as quickly as possible.
However, there may be situations where delivery is delayed due to circumstances outside of our control. These may include severe weather, transportation disruptions, courier delays, or other unexpected issues during transit.
In these situations, we will do our best to work with the shipping carrier to help ensure your package is delivered as soon as possible.
There may also be unforeseen circumstances that delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. If we become aware of an issue that may cause a delay, we will notify you as soon as possible.
Please note that Fill Joy is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated and provide assistance with any issues that may arise.
Lost or Stolen Packages
We understand how frustrating it can be when a package is lost or stolen during shipping.
Once your package has been handed over to our shipping carrier, it is outside of our direct control. If you believe your package has been lost or stolen, please contact us at hello@filljoy.shop, and we will do our best to assist you.
We also recommend contacting the shipping carrier directly to file a claim. Most shipping carriers have a claims process for lost or stolen packages and may require additional information from you to complete the claim.
When possible, we will also contact the carrier on your behalf to follow up on the claim and provide updates.
Please note that Fill Joy is not responsible for packages that are lost or stolen during the shipping process, and these situations fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If a package cannot be found or delivered, we may offer a replacement depending on the circumstances.
In some cases, the shipping carrier may be able to locate the package and complete delivery. If the package cannot be found, we recommend filing a police report if you believe it was stolen.
Shipping Policy Changes
Fill Joy reserves the right to modify or update this Shipping Policy at any time without prior notice.
It is the customer's responsibility to review the most recent version of this Shipping Policy before making a purchase or using our products.
By purchasing and continuing to use Fill Joy products, customers acknowledge and accept this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders.
If you have any questions or concerns about our Shipping Policy, please contact us at: