Returns & Refund Policy

Returns & Refund Policy

At Fill Joy, we are committed to providing children with products designed to bring comfort, joy, and a cozier bedtime experience. We want you to feel confident when shopping with us, which is why we offer a 60-Day Money-Back Guarantee on eligible purchases.

We recommend giving your child at least 14 days to use the product as part of their normal routine before deciding whether it is right for your family. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day guarantee period, please contact us at hello@filljoy.shop.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this time, your order may have already entered processing and we may not be able to accommodate your request.

If you cancel your order within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We want you to feel confident trying Fill Joy. We recommend using your product for at least 14 days so your child has time to become familiar with it and you can experience it as part of their routine.

If you are still unhappy with your purchase after 14 days, you may request a return within 60 days of your purchase under our money-back guarantee.

Please note that shipping fees, if applicable, are not refundable.

To start a return, contact our support team through our Contact Us page or email us directly at hello@filljoy.shop.

To help us process your request faster, please include your order number or the name and email address used when placing your order.

Damaged Items

We take care when packaging every order to help prevent damage during shipping.

We consider an item damaged if the product itself arrives with a defect or is physically broken. Damage to the outside packaging, such as a dented or damaged box, is not considered product damage if the product inside is still in good condition.

If your product arrives damaged, please contact us within 72 hours of delivery at hello@filljoy.shop and include a clear photo showing the damage.

After reviewing your request, we will determine whether you are eligible for a replacement at no additional cost.

We do not refund, replace, or accept returns for products damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We work hard to get your order to you as quickly as possible. However, we cannot be held responsible for shipping or delivery delays that are outside of our control, including delays caused by the shipping carrier, customs, or other issues that may occur during transit.

If you experience a delivery issue, we recommend contacting the shipping carrier directly for assistance.

Fill Joy is not responsible for packages that are lost, stolen, or delayed after shipment.

Incorrect Shipping Address

It is the customer's responsibility to make sure the correct shipping address is entered during checkout.

If you provide an incorrect or incomplete shipping address and do not notify us within 24 hours of placing your order, you will not be entitled to a resend or refund.

Changes to This Policy

Fill Joy reserves the right to modify this Return & Refund Policy at any time.

Customers are responsible for reviewing the most recent version of this policy before purchasing or using our products.

By purchasing and continuing to use Fill Joy products, you acknowledge and accept the terms of this Return & Refund Policy.

Contact Us

If you have any questions about this policy, your order, or a return, please contact us at:

Email: hello@filljoy.shop